Faq

Are we really locked in a room?

Yes and No. You are in a locked room but there is an emergency button that allows you to leave anytime

How much does it cost ?

Ticket prices are $25 per player. Be sure to follow us on Facebook so you don’t miss the awesome promotions we run all the time.

Are the games age restricted?

Our games are perfect for all ages, however some of our puzzles may be a bit too complex for youngsters so we do require 7 years old and up.

Can my kids play by themselves?

NO. There must be atleast 1 adult (18 years or older) in the room at all times

When should I arrive?

All players should arrive 15 minutes prior to their games start time. We do start promptly at the scheduled time so please make sure your entire party is ready.

What if I arrive late?

We can not guarantee that late arrivals will be able to receive their full 60 minutes or participate in there scheduled time slot.

What is your cancellation policy?

There are no refunds. All sales are final. reschedule your booking with at least a 24 hour notice.

Will I be teamed with other players?

If your group does not fill all the slots for the room, there is a chance that other players will be teamed with you. If your group does not fill a room and you wish to have a private experience, please call us for pricing.

Will it be dark?

Maybe. Kidnapped is in a dark setting. The other rooms are lit but there may be times where the lights are out.

Is kidnapped scary?

No. However, it is dark and set to a theme which may cause some players to feel scared. We advise calling and speaking to one of our staff if you have small children.​

Do I need a reservation?

No, however we strongly recommend it. We welcome walk-ins, we just cant guarantee that we will have an open space for your group.

Can I bring additional players other than what my reservation is for?

Yes, however we can not guarantee that there will be an open spot for them. We suggest calling ahead just to be sure.

What if I want to book the room for more than the max number of players?

Just give us a call and we will take care of that for you.
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How do I book two rooms if they have different starting times?

Just give us a call and we will arrange for your group to have both room start at the same time.

What if I want to book a room during a time you are closed?

Just contact us and we will do our best to accommodate your group

Are food or drinks allowed in the room ?

No

Can I play if I am tipsy/drunk?

No. If we suspect at anytime before or during your game that you or any of your players are intoxicated, we have to ask you to leave.

I want to place a special message or item in the room, do I need to book a private experience?

Yes. Please call us to arrange